Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–15 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at (800) 421-6723 with your order number handy, and we'll be happy to send you a replacement.
Returned items must be in its original condition and uncut. Once the turf has been cut, it can no longer be returned.
How to return an item
Gather the purchases you want to return, along with the original contents and packaging.
Return at a store
You may return any item purchased on Smartturf.com at any Smart Turf store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Use our prepaid return label
You will get free shipping on your return by using our pre-paid label. Log in to your Smart Turf account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop off location and ship it to us during your return period.
Some exclusions apply
Special considerations
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Smart Turf and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at (800) 421-6723.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Restocking fees
Some items we sell (see below for the detailed list) have a restocking fee if returned by any customer.